Everything you need for your home, in one place.
Your building has a manager who knows it, and a team behind them. This is the place to pay, request a repair or find what you need for your apartment, whenever it suits you.
One sign-in for your home
Over time, nearly everything you need from us is moving into the portal, so there is a single place to look and nothing to chase by email.
Rent and charges
See what is due, pay online and keep a record of every payment.
Documents
Your lease, statements and building notices, kept together and easy to find.
Requests and forms
Moves, insurance certificates and other building paperwork, handled online rather than by mail.
Condo and co-op owners
Common charges, building documents and closing requests, through the owner portal.
Your account
Keep your contact details current, so we can reach you when it matters.
Messages
Notices from your building and replies from our team, in one place.
Closing documents and lender questionnaires
Selling, buying or refinancing a unit in one of our condominiums or co-ops? We prepare lender questionnaires, insurance certificates for closings and copies of offering plans. Email us the building, the unit and what you need, and we will follow up with the details, including any fees that apply.
How a repair request works
From the moment you let us know to the moment the work is finished, you can see where things stand.
Let us know
Sign in to the resident portal and submit a request, with photos if you can. If something is urgent, please also call your building’s own emergency line.
We assign it
Your request goes to the right person on our team, or to a contractor we know and trust.
Choose a time
Pick a visit window that suits you, and receive updates as the work moves along.
Finished and closed
Once the work is complete, we close the request, and you are welcome to tell us how it went.
Common questions
Can't find what you need? Email info@block.nyc or call (718) 255-9090, Monday to Friday, 9 AM to 5 PM.
How do I set up autopay?
Register on the resident portal (easiest on a computer), add a bank account or card, and turn on recurring payments.
How do I give notice that I'm moving out?
Send written notice to our office by certified mail, as your lease describes. We can't accept move-out notices by phone or email.
What do my movers need?
A certificate of insurance naming your building, sent to our office before your move. We are happy to share the exact wording your movers will need.
How do I renew my lease?
Your property manager will be in touch before your lease ends with renewal terms and next steps. Questions are always welcome at info@block.nyc.
Do I need renters insurance?
Your lease will say whether a policy is required. If you have questions about coverage, our office is glad to help.
Find your building
Floor plans, photographs and access to the resident portal.